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    How do I set my modem up for PCI Compliance?

    The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. If you need your modem set up to be PCI Compliant, follow these instructions.

    First, select which modem you have:

    • Select ADVANCED SETUP

    • Select PROCEED at advanced user challenge screen (IF PROMPTED)

    • Select REMOTE GUI under the REMOTE section on the left-hand menu.

    • In SECTION 1, Set the remote GUI to disable.

    • Section 2 and 3 should grey out.

    • Select Apply in section 4

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    DISCLAIMER: Once you apply these settings, you will lose remote connection to the VMG4927 Gateway. To regain remote access, the gateway will need to be factory reset!

    Kinetic: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1,000 Mbps upload speed, which is nearly 30X faster than the best advertised cable internet speed, which has 200 Mbps upload speed.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

    © 2024 Windstream Intellectual Property services, LLC. All Rights reserved.

    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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