1-866-445-8084How to Install and Troubleshoot my equipment?
Login to the Kinetic Secure Home mobile app
If this is your first Kinetic location, follow the steps provided in the Welcome to Kinetic Secure Home page
If this is an additional Kinetic location, select the gear in the top left, and select + add new location
Place Hub next to your Internet router
Plug AC adaptor into Hub and outlet
Confirm the light on the Hub turns on
Plug ethernet cord into back of Hub
Plug the other end into your Internet router
The lights on your hub’s ethernet port will light up to confirm ethernet is connected
Enter the install code listed on the quick start card included in your package
Enter the name of your location
Click Submit and wait for the bars to fill
My Hub is not connected to the Internet
Your hub will not function when it is disconnected from our servers, please check these settings to connect your hub:
Check your hub’s power and ethernet connections. Ensure the LED lights on the back of the hub near the ethernet port are lit when the ethernet cord is plugged in.
Try another port on your router.
Restart your router. After it’s back online, reconnect the hub.
Bypass the router altogether and plug your Kinetic hub directly into your modem. If the hub works in your modem, there may be an issue with your router.
If you are joining an existing location:
Use the link in the invitation email sent from Kinetic to create a unique password. You can then log in to the location via the app.
Please note, the new member invitation link expires after 30 days for security reasons. If you received the invitation 30+ days ago, or are unable to locate the email, reset your password by clicking the "?" icon in the password field of the app login screen.
Navigate to the device’s menu in the Kinetic Secure Home app
Select + add new device > Security > Open/Close > Access Sensor
Walk the device to your desired location.
Hold faceplate down and pull battery tabs to engage the battery
Wait for the bars to fill in and the hub to chirp to signal the sensor has paired
Remove adhesive from main sensor
Place panel on moving edge or frame as close to the edge as possible, and press firmly to ensure adhesion
Use the small panel to test that the device chirps when opened in the desired location
Remove adhesive from small panel
Place small panel on moving edge or frame in the confirmed spot, and press firmly to ensure adhesion
Name the access sensor and click Finish
My Entry Sensor isn’t pairing
If your access sensor does not pair within 3 minutes of pulling the battery tabs, please follow these directions to perform a factory reset on your sensor
Stay on the pairing page that prompts you to pull the battery tabs
Remove the faceplate and battery from the access sensor
Press and hold the sensor's reset button
While holding down the reset button, re-insert the batteries
Release the reset button
The pairing bars will fill, and the hub will chirp to indicate the sensor is paired.
My Entry Sensor only shows as open
An access sensor will remain in an open state if the magnet attachment is 12mm or more away from the main sensor panel in any direction. Please move the magnet closer to the main panel.
My Entry Sensor only shows as closed
If you’ve just started installing all your devices, make sure the magnet is aligned with the flat side of the main sensor panel. The main panel and thin magnet create a rectangle with four rounded corners when installed correctly.
If you installed your hub at an earlier date, make sure your monitoring plan is activated. Sensors will remain in their default state if you haven’t activated your monitoring plan within a day or two of installing your hub.
Why isn't my Entry Sensor chirping?
The Kinetic hub "chirps" each time the access sensor is opened during installation and when the access sensor's device screen is open.
After installation, the access sensor will no longer chirp from the hub. If you like the chirp, you can enable it from the sensor's settings screen.
My Entry Sensor is offline.
If the Kinetic Hub is offline for 12 hours or less, all sensors will automatically time out or “go offline” (disconnect from the Kinetic Hub).
To reconnect, follow these steps:
Remove the faceplate.
Locate and push the sensor’s black reset switch once.
Snap the faceplate back into place.
If the Kinetic Hub is offline for 12 hours or more, all Kinetic sensors will go into “deep sleep” to preserve battery life.
To wake up the sensors and reconnect them with the Kinetic Hub, follow these steps:
Remove the faceplate.
Remove the battery.
Insert the battery.
Snap the faceplate back into place.
Note:
If your sensor has low/dead batteries, you may need to replace the batteries before repairing the sensor.
If the sensor is greater than 150 feet from the Kinetic Hub, you may need to shorten the distance between the hub and the entry sensor.
My Entry Sensor isn’t setting off my alarm.
If your entry sensor isn’t setting off the alarm, follow these steps:
From your Kinetic app, click on the Devices icon on the bottom right of your screen. Your paired devices will appear.
Tap on the sensor.
Check to see if it says the sensor is “offline.”
If the access sensor is offline, follow the "sensor offline" steps above.
If the sensor is online, double check your mode settings. Make sure your access sensor is assigned to your alarm mode(s).
Navigate to the device’s menu in the Kinetic Secure Home app
Select + add new device > Security > Motion Sensor
Walk the device to your desired location
Hold faceplate down and remove battery tabs to engage the batteries
Wait for the bars to fill in and the hub to chirp to signal the panel has paired
Mount sensor with or without adhesive (recommended 5-6 ft off the ground)
Test the motion sensor by waving your hand in front of the bulb
Name the motion sensor and click Finish
My Motion Sensor isn’t pairing
If your motion sensor does not pair within 3 minutes of pulling the battery tabs, please follow these directions to perform a factory reset on your sensor
Stay on the pairing page that prompts you to pull the battery tabs
Remove the faceplate and batteries from the motion sensor
Press and hold the sensor's reset button
While holding down the reset button, re-insert the batteries
Release the reset button
The pairing bars will fill, and the hub will chirp to indicate the sensor is paired
Why is my Motion Sensor chirping?
The Kinetic hub chirps when motion is detected during installation to assist with placement and sensor testing.
After the installation process is complete, the motion sensor will no longer chirp unless it’s detecting motion while it’s armed.
Are the Kinetic Motion Sensors pet friendly?
Yes, Kinetic motion sensors are rated pet friendly for pets up to 85 lbs.
My Motion Sensor isn't detecting motion
To test your motion sensor, arm a mode in which the sensor is active. Walk away for a few minutes, then return and try to trigger the motion sensor with your movement.
If you installed your hub at an earlier date, make sure your monitoring plan is activated. Sensors will remain in their default state if you haven’t activated your monitoring plan within a day or two of installing your hub.
My Motion Sensor is causing false alarms.
Kinetic motion sensors are passive infrared motion sensors, which are often associated with objects that emit heat. Movement outside of windows or changing shadows can also create false motion triggers. To help prevent false motion events, install Kinetic motion sensors away from HVAC registers and ensure they are pointed away from windows.
*A note on low battery life: If your motion sensor has low battery life, this may cause false motion triggers. When a motion sensor’s batteries are low, the motion sensor is temporarily disabled in your modes until the batteries are replaced. Once the batteries are swapped out with new ones, the sensor is then “Active” again in your modes.
My Motion Sensor is offline.
If the Kinetic Hub is offline for 12 hours or less, all sensors will automatically time out or “go offline” (disconnect from the Kinetic Hub).
To reconnect, follow these steps:
Remove the faceplate.
Locate and push the sensor’s black reset switch once.
Snap the faceplate back into place.
If the Kinetic Hub is offline for 12 hours or more, all Kinetic sensors will go into “deep sleep” to preserve battery life.
To wake up the sensors and reconnect them with the Kinetic Hub, follow these steps:
Remove the back plate.
Remove the batteries.
Insert the batteries.
Snap the backplate into place.
Note:
If your sensor has low/dead batteries, you may need to replace the batteries before repairing the sensor.
If the sensor is greater than 150 feet from the Kinetic Hub, you may need to shorten the distance between the hub and the access sensor.
Navigate to the device’s menu in the Kinetic Home Secure app
Select + add new device > Access > Keypad > Kinetic Keypad
Walk the device to your desired location.
Hold faceplate down and pull battery tabs to engage the battery
Wait for the bars to fill in and the hub to chirp to signal the keypad has paired
There are two methods to mount the bracket
Peel and stick with the included adhesive. Press firmly to ensure adhesion
Fasten the mounting plate to the wall using the included screws and anchors through the top and bottom openings
Press the keypad onto the mounting bracket, and push down to lock it into place
For tamper prevention, insert the small screw into the hole at the bottom of the mounting bracket to adhere the keypad to the mounting bracket
Create your user code(s) by tapping the “+add user code” button
Test the communication by waving your hand in front of the faceplate. Confirm the keypad chirps, and the unlock button on the bottom left lights up
Choose which alarm mode you want set when you press the buttons on the bottom of your keypad. We recommend setting Away for the Padlock button, and Sleep for the Night button
Name the keypad and click Finish
My Keypad is not pairing
If your keypad does not pair within 3 minutes of pulling the battery tabs, please follow these directions to perform a factory reset on your sensor
Stay on the pairing page that prompts you to pull the battery tabs
Remove the batteries from the keypad
Press and hold the keypad’s silver reset button
While holding down the reset button, re-insert the batteries
Release the reset button
The pairing bars will fill, and the hub will chirp to indicate the keypad is paired.
My Keypad is offline.
If the Kinetic Hub is offline for less than 12 hours, devices will automatically time out or “go offline” (disconnect from the Kinetic Hub).
To reconnect, follow these steps:
Remove the keypad from the mounting bracket.
Locate and push the sensor’s silver reset button once.
Place the keypad back into the mounting.
If the Kinetic Hub is offline for 12 hours or more, all devices will go into “deep sleep” to preserve battery life.
To wake up the keypad and reconnect it with the Kinetic Hub, follow these steps:
Remove the keypad from the mounting bracket.
Remove the batteries.
Insert the batteries back into the Keypad
Snap the faceplate back into place.
Note:
If your keypad has low/dead batteries, you may need to replace the batteries before re-pairing the sensor.
If the keypad is greater than 150 feet from the Kinetic Hub, you may need to shorten the distance between the hub and the keypad.
My keypad will not arm and disarm the system
If your Keypad isn’t arming or disarming alarm, follow these steps:
From your Kinetic app, click on the Devices icon on the bottom right of your screen. Your paired devices will appear.
Check to see if it says the keypad is “offline”
If the keypad is offline, follow the "sensor offline" steps above.
If the sensor is online, please follow these steps:
Navigate to the Users page by tapping the key icon on the lower right of the Kinetic app
Tap the user code that you are using, and make sure you are entering it correctly. You can change the code here if necessary
Tap “done” in the upper left corner
Enter your code on the keypad, and then tap the lock button (to arm) or the unlock button (to disarm). Please note that the system will not arm if already armed, or disarm if already disarmed
If the device still will not arm/disarm, contact support for further assistance
Navigate to the device’s menu in the Kinetic Secure Home app
Select + add new device > Cameras > Indoor Camera > Kinetic Camera
Place the Camera within range of your Wi-Fi network
Connect the power cord to the back of the Camera, and plug it into a power outlet
Next, you’ll connect to your Camera’s Wi-Fi
If you’re using iOS, you will be directed to your Wi-Fi settings, where you can find your Camera’s unique network
If you’re using Android, the network will be automatically found and connected to
Enter in your WIFI password
If the wrong network was detected, select “Rescan Nearby Networks” at the bottom of the page
Once connected, the camera will reboot. The light will flash green and turn solid when your camera has connected.
Place the camera on a flat surface, or use the mounting screws to place the camera on a wall or ceiling
Choose in which alarm modes the camera can record and send alerts.
Name your HD Camera and click Finish
My Wi-Fi network doesn’t show up during pairing
Select “Rescan Nearby Networks” at the bottom of the page
The Camera can’t connect to my Wi-Fi network
Make sure you’re in range of your Wi-Fi network, and be sure that you entered your password correctly.
***Please note that the password field is case sensitive.
My camera isn’t pairing
Press and hold the reset button on top of the camera for 45 seconds. The light will flash green when your camera has been reset.
My Camera disconnected.
You can use the light indicator on the top of the Camera to quickly see the current status of the device. Green: Camera is online and connected to Wi-Fi
Green: Camera is online and connected to Wi-Fi
Flashing Green: Camera is connecting to Wi-Fi
Red: Camera is unable to connect to a Wi-Fi network
No Light: Camera is disconnected from power, or camera status light is disabled
*Please note that a red light will emit from the center of the camera when night vision is on.
If the LED is Red, then your Camera has lost connection to your wifi network. This can be caused if:
A power surge causes a problem with your internet router
You temporarily lose power which affects your internet router
A wire in your router setup temporarily comes loose
You change your WiFi network settings
To bring your Camera back online, reset your router, and confirm all its wires are firmly plugged in.
If the LED is not emitting any light
Ensure the light indicator is enabled in your Camera’s settings. The toggle next to Status Light on your Camera’s device page will be to the right, and highlighted blue.
If the light indicator is enabled, but the LED is still not emitting, then your Camera has lost power. This can be caused if:
Power cord comes loose from Camera
Power cord disconnected from outlet
Outlet is not functioning properly due to power outage or blown fuse
You’ll want to make sure the power cord is firmly plugged into your Camera and power outlet, and make sure the outlet is working.