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    How to manage and test your Kinetic Secure Home devices?

    Device Page

    The main device page displays all your Kinetic Secure Home devices and integrations. Manage your devices through the Kinetic Secure Home mobile app or through the online dashboard.

    Android/iOS Mobile App:

    • From your Kinetic Secure Home app, click on the device icon to the left of the key icon.

    • Your paired devices will appear.

    • Tap on a device to manage.

    Kinetic Secure Home Web Dashboard:

    On the online dashboard, your paired devices appear in the All Devices section under your alarm modes. Click on a device to manage.

    On the main device page, you can:

    • View all paired devices and integrations

    • Add additional devices and integrations by selecting +add device

    • Check the temperature of a sensor's location in the top left corner of a device

    • Filter and organize devices by groups.

    Adding Groups

    Organizing sensors into groups is helpful if you have several sensors. You can organize your sensors by room, floor of your home, or by sensor type. It's up to you!

    To add a new group of sensors:

    • Tap Filter

    • Select the sensors to be included in your group

    • Tap inside the gray bar to name your group

    • Tap Done in the top left

    To edit a group:

    • Long press the name of the group

    • Tap sensors to add/remove them, or tap within the gray bar to rename your group

    • Tap Done in the top left

    To remove a group:

    • Long press the name of a group

    • Tap the trash icon in the top right

    • Select REMOVE

    Kinetic Hub

    The Kinetic Hub is the brain of Kinetic Secure Home, managing communication between all your sensors.

    To rename your Kinetic location:

    • Tap/click the key icon in the bottom right of the app.

    • Click on the “Location Name” at the top of the page.

    • You can then rename your location.

    • Tap save once done.

    The hub's device page displays the following information:

    • Kinetic Secure Home location name

    • Online/offline status

    • Power source (outlet or backup battery)

    • Firmware version

    • Serial number

    • MAC address

    • Connection type (cellular or ethernet)

    • IP address

    • Port

    • Cellular Carrier (AT&T or T-Mobile)

    • Cellular signal strength

    • To turn off arming chirps:

    To turn off arming chirps (the chirps you hear while arming your system):

    • Move the toggle to the left (white).

    To test your Hub’s chirp and siren:

    • To test the Kinetic Hub’s speaker, tap the commands within the Chirp Test and Siren Test sections.

    In the Chirp Test section:

    • To send 1 test chirp, select +1.

    • To send 10 countdown chirps, select 10s.

    • To stop the test chirps, select the off button.

    In the Siren Test section:

    • To activate the siren, move the toggle to the right (blue)

    • To stop the siren, move the toggle to the left (white)

    Motion Sensor

    Motion Sensors detect motion anywhere in your home.

    To change the name of the device:

    • Tap inside the gray box underneath the image of the sensor to rename the device. Tap done in the top left when finished.

    To test live Motion Sensor reporting:

    Move out of sight of the sensor and then walk in front of it. When the Motion Sensor detects movement, the text will highlight blue and read Motion. If no motion is detected, the text will remain gray and read No Motion.

    Please allow up to 30 seconds for the sensor to report its updated status.

    To unpair the Motion Sensor:

    Tap the trash icon in the top right. Select ok remove.

    Entry Sensor

    Kinetic Entry Sensors monitor anything that opens or closes, such as windows, doors, and cabinets.

    To change the name of the device:

    • Tap inside the gray box underneath the image of the sensor to rename the device.

    • Tap done in the top left when finished.

    To adjust the chirp settings:

    'Chirp' hub when sensor opens

    To deactivate the chirp from the hub, toggle this option to the left (unhighlighted).

    To reactivate the chirp from the hub, toggle this option to the right (highlighted blue).

    To test live reporting of the Open/Close Sensor’s open/close status:

    While you are on the Entry Sensor Device page, open and close the Sensor. When opened, the reading will highlight blue and read Open. When closed, the text will highlight gray and read Closed.

    HD Indoor/Outdoor Camera

    The Camera device page allows you to edit your Camera’s settings and view your live stream.

    To view your Live Stream, Click the "view stream" button at the top of the screen.

    To enable/disable Privacy Adjust the toggle to set your camera to not stream, record, or send alerts. Move to the right (blue) to enable, and to the left (white) to disable.

    To customize your Recording and Alerts Choose when you want your camera to record, and when you’re alerted. You can enable recording and alerts to send when your modes are armed.

    For your privacy, recording is not enabled when your system is disarmed.

    To adjust your Audio Sensitivity, Move the toggle between quiet and loud. For notifications from faint noises, move it to the left; for notifications from loud noises, move it to the right.

    To change your Settings

    Status Light On: Keep the light on top of the camera on, or turn it off

    Night Vision: Enable the Camera to switch to infrared recording automatically, or turn it on and off manually

    Rotate Image: Flip the Camera’s image 180 degrees based on its installation orientation

    Update Wi-Fi: Adjust this setting whenever your network settings change

    Change Name: Edit the name of your Kinetic Camera

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    Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

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    Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

    Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

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    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

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