How to manage members and admin?

How can I add members to my Kinetic Secure Home location?

To add a new member to your location, follow these steps:

  1. In the Kinetic Secure Home mobile app, navigate to the Members page by clicking the key icon at the bottom right.
  2. Click + add new member and input the member's email address.
  3. The new member will receive an invite email with a link.
  4. No email? Check the Spam folder or wait a few minutes for the invite email to arrive.
  5. Next, the new member must follow the link in the email to create a password.
  6. Once the password has been created, the new member can log in to your account via the mobile app or web dashboard.

Please note: For security reasons, the new member invitation link expires after 30 days. If the new member does not click the link within 30 days, they must reset their password in the mobile app or online dashboard login screen.

 

The invite link in the email is not working.

The link expires for security reasons after 30 days. To request a reset password link, use the mobile app or web dashboard login screen and select the ? icon in the password field.

 

What is the difference between an Admin and a Member?

Members can arm/disarm your system, but they cannot edit your location’s settings or modes. Admins have full access to the Kinetic Secure Home mobile app and the ability to modify settings.

 

How can I make a Member an Admin?

On the Members page, you’ll find a toggle for Admin/Member status.

To make the member an admin:

  1. In the Kinetic Secure Home app, navigate to the Members page by clicking the key icon at the bottom right.
  2. Select the member you would like to make an admin.
  3. Click the toggle button to switch the user from a member to an admin.

 

How can I remove members from my location?

To remove a member:

  1. In the Kinetic Secure Home app, navigate to the Members page by clicking the key icon at the bottom right.
  2. Select the member you'd like to remove.
  3. Click the trash icon in the top right.

To add them back, select + add new member.

 

Is there a limit on the number of members or admins I can add to my location?

Nope! There is no limit on the number of users/member or admins you can add to your location.


Looking for more help?

Contact us through email, live chat, or call us. 

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