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    Kinetic Secure Home Devices

    The Kinetic Hub is the brain of your Kinetic Secure Home system, and it is required for use of our larger Kinetic Secure Home package. The Kinetic Hub pairs and communicates with all your sensors as well as your Kinetic Wi-Fi network in order to notify you of important events.

    What do I need in order to install the Kinetic hub?

    The Kinetic Hub requires a router, internet connection, and power outlet. When you purchase a Kinetic Hub, a power adapter and ethernet cable are included in the box. The Hub connects to your router via the provided ethernet cable.

    Does the Kinetic Hub have Wi-Fi?

    Not at this time. You must connect wirelessly to your Kinetic Internet W-Fi network.

    Does the Kinetic Hub include a SIM card? Is it possible to use my own SIM card?

    Each Kinetic Hub comes with a pre-installed SIM card, and the SIM card is activated and utilized in case of a power or internet outage. The Kinetic Hub is not compatible with other SIM cards.

    Does the Kinetic Hub contain a backup battery?

    Yes! Each Kinetic Hub comes with an 8-hour rechargeable lithium ion backup battery.

    Is the Kinetic Hub smash-proof?

    The Kinetic Hub is not smash-proof but having a smash-proof Hub is not necessary. As soon as one of your sensors is triggered, the Hub automatically sends a signal to the Kinetic servers. Even if the Hub is smashed or broken, this does not prevent notifications from sending or police dispatch.

    Kinetic Entry Sensors monitor the opening and closing of your doors and windows. You can also use them to monitor cabinets, safes, or anything that opens and closes.

    Where should I place an Entry Sensor?

    We recommend placing Entry Sensors on all the main entry points in your home, and any windows that are not monitored with motion sensors.

    What is the operating temperature range of the Entry Sensor?

    The Entry Sensor has an operating temperature range of 32 degrees to 122 degrees Fahrenheit.

    What battery does the Entry Sensor use?

    The Entry Sensor uses one CR2450 battery.

    Motion Sensors detect any kind of movement in your home. We recommend placing Motion Sensors in rooms with rows of windows or valuable items, and in high traffic areas such as staircases or hallways.

    What kind of sensor is the Motion Sensor?

    The Kinetic Secure Home Motion Sensors are passive infrared sensors.

    Is the Motion Sensor pet-friendly?

    Yes, the Motion Sensor is pet-friendly for pets up to 85 lbs.

    What is the range of the Motion Sensor?

    The Motion Sensor has a 50-foot range, depending on obstructions. The field of view is 90 degrees.

    What is the operating temperature range of the Motion Sensor?

    The Motion Sensor has an operating temperature range of 32 degrees to 122 degrees Fahrenheit.

    What battery does the Motion Sensor use?

    The Motion Sensor uses two CR123A batteries.

    System Range

    What is the range between the sensors and the Kinetic Hub?

    The Kinetic Hub and sensors have an official range of approximately 150 feet.

    Batteries

    What type of batteries does this system use?

    Motion Sensors and Keypads require two CR123A batteries and Open/Close Sensors require one CR2450 battery. The Hub is powered through a wall outlet charger, but it also has a backup, rechargeable lithium ion battery. The Siren/Zigbee Repeater and the Indoor HD Camera are also powered through a wall outlet charger.

    How long will the batteries last?

    All the Kinetic Secure Home sensors have an average battery life of 3 years. Sensor battery life is affected by various factors such as installation time, daily usage, and Hub connectivity. If you experience a power outage, the Kinetic Hub's backup battery will last up to 8 hours.

    How easily can I access the batteries in the devices?

    Sensor batteries are very easy to access. Every device has a removable faceplate with a finger pick slot.

    Will the Kinetic Secure Home system alert me when the batteries need to be replaced?

    Yes. Low battery notifications are sent via email. In the Kinetic Secure Home mobile apps and web dashboard, you’ll also see low battery warnings next to the sensor that needs new batteries.

    The Camera monitors for motion and sound alerts in and outside your home and allows you to watch a live stream and recorded video events.

    The Camera is equipped with:

    • 1080p HD resolution

    • 115° field of view

    • Infrared night vision capabilities

    • Built in microphone audio detection

    Is the Camera wireless?

    The camera communicates wirelessly with your home network, but it does require a wired power connection. Each Kinetic Camera comes with a 10ft long power cord.

    Where should I place my Camera?

    You can install your Camera anywhere in or outside your home, depending on what types of activity you want to view. We recommend placing your Camera in a high traffic area of your home; that way, if an intruder enters, you can catch them on camera.

    Can the Camera be placed outside?

    Yes, your Kinetic Secure camera can be used outside, as long as your Wi-Fi connection is in reach.

    How does my Camera connect to the Kinetic Hub?

    The Camera connects via your Kinetic Wi-Fi network to our servers and your Kinetic Hub.

    Can my camera connect via 4G?

    Not at this time, but we are looking into cellular backup options for cameras.

    Do you store video?

    14-Day Cloud Storage is available. Additional fees may apply.

    The Kinetic Video Doorbell is a WiFi-enabled doorbell that monitors for motion and sound alerts at your door. It allows you to watch a live stream, record video events, and communicate with visitors.

    The Kinetic Video Doorbell is equipped with:

    • 1080p HD resolution

    • 180° field of view

    • High power IR Night Vision

    • Built in microphone audio detection

    • Full Duplex Two-Way Audio

    • Weatherproof IP65 Rated Casing

    Is the Doorbell wireless?

    No, the doorbell is wired into your existing doorbell wiring and has a power requirement of 16V 10va. The doorbell also requires a WiFi connection to connect to our servers.

    What is the difference between the Kinetic Camera and a Kinetic Video Doorbell?

    The Kinetic Camera connects to a standard power outlet and can be placed anywhere inside or outside your home. The Kinetic Video Doorbell connects to your home’s existing doorbell wiring and should be placed next to an exterior door of your home. The Kinetic Video Doorbell also has a ring button on the front which triggers alert and recording. However, both the Kinetic Camera and Kinetic Video Doorbell will automatically detect motion and people.

    Where should I place my Doorbell?

    We recommend you install your Kinetic Doorbell by your front door, depending on what types of activity you want to view. By placing the doorbell in a high traffic area of the exterior of your home, you can be alert of all comings and goings.

    What is the doorbell’s operating temperature?

    The doorbell has an operating temperature range of -4 degrees to 122 degrees Fahrenheit (-20 degrees to 50 degrees Celsius).

    Can the Doorbell be placed inside?

    The doorbell can be placed inside, but would need appropriate doorbell wiring or a USB cable (not included) to be powered.

    DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line-item charge for DSL at $59.99/mo., a $5.00/mo. AutoPay credit, and a $10.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal[www.windstream.com/gokinetic] or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. After the advertised rate period, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

    Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

    Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

    *Reward Card Offer: Value of Reward Card varies based on broadband speed selected; not all broadband speeds qualify for a Reward Card: $100 for 1 Gig Service, and $200 for 2 Gig and up Service.

    Kinetic Reward Prepaid Mastercard: After eligibility has been confirmed by Kinetic, which is determined in Kinetic's sole discretion, customers will receive a redemption email and can choose immediate electronic delivery or a physical card by mail. If physical card delivery is selected, a $3 shipping and handling fee will be deducted from the amount of the card and the card will ship within 5-7 business days. There is a maximum of one prepaid card per household. Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

    © 2025 Windstream Intellectual Property services, LLC. All Rights reserved.

    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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