What happens if I move?

Packing Up

Remove your sensors.

To remove your sensors, we recommend slowly twisting and pulling the device, rather than trying to pull it off all at once. To reduce potential damage to your furniture or drywall, you can use a hair dryer to heat the adhesive and reduce its tact. You can also use a drywall knife to access the narrow space between the sensor and your door/wall/window.

Pull off the sensors’ adhesive, or cover it with paper to make sure sensors don’t stick to each other during travel.

 

Power Down your Devices

You’ll want to turn your hub and its back-up battery during travel.

To turn your hub off, please follow these steps:

  1. Remove power cord from hub
  2. Allow battery to drain for 8 hours
  3. Verify the lights have turned off on the hub

To turn off your sensors, remove their batteries. Be sure to store them in a packed container so they are not punctured or smashed during travel.

 

Re-Installation

Update Professional Monitoring Information (if you are a subscriber to the pro service)

Ensure your address and contact information are up to date. If an active alarm is triggered, you want to make sure the police go to the right address!

To edit your Pro Monitoring Information:

  1. Open the Kinetic mobile app
  2. Tap the key icon in the bottom right hand corner
  3. Select Location Name
  4. Edit your information as needed
  5. Tap Update to save your changes

If you have changed cities or states, double check with the local authorities to see if they require a permit. Contact Kinetic Support with questions, or to add your new permit number to our central station database.

 

Reconnect Your Devices

To reconnect your Kinetic Hub, plug its power and ethernet cords back in.

To reconnect sensors, insert batteries into your sensors.


Looking for more help?

Contact us through email, live chat, or call us. 

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