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    How many devices can be protected by Kinetic Internet Security?

    Kinetic Internet Security is designed to serve your smart home with almost any number of connected devices that belong to your household and run in your home network, regardless as to whether they are smart or personal devices.

    However, while the number of smart devices connected to your home network and protected by your Kinetic Internet Security is unlimited, there are some limits to how many devices you can install the Kinetic Secure app available for mobile and desktop on depending on the platform.

    • Connect Secure package = 10 licenses (one per device)

    • Total Secure package= 11 licenses (one per device)

    Note: Kinetic Secure app available for mobile and desktop

    Supported Platforms:

    • Windows 11, Windows 10 version 21H2 or later, Windows 8.1

    • macOS 12 (Monterey) or later

    • iOS 16 or later

    • Android 10 or later

    Intel-based and Apple silicon Macs are both supported. ARM-based Windows tablets are not supported.

    Kinetic: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1,000 Mbps upload speed, which is nearly 30X faster than the best advertised cable internet speed, which has 200 Mbps upload speed.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

    © 2024 Windstream Intellectual Property services, LLC. All Rights reserved.

    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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