Kinetic Secure Package Requirements

  • Customers must subscribe to a Windstream Internet plan.
  • Customers must have a compatible Kinetic Gateway.
  • Customers must download/install Go Kinetic to access of their new Internet Security product.  Note: Go Kinetic is also required for Kinetic Wi-Fi Manager
  • Customers must download the standalone Internet Security OTG app in order to access their new Internet Security OTG product. 
  • Premium Tech Support will be able to resolve 95% of customer PC problems remotely through their Internet connection and over the phone. Because we are a remote service, we do not go into the home to do repairs.
    • Examples of what is not included are:
      • Failed/Broken Hard Drives
      • Adding more RAM
      • Cracked Motherboards
  • Bad USB ports or connectors
    • Replacing broken hardware
  • If Windstream Premium Tech Support is not able to resolve the issue, the customer still has piece of mind in experiencing a one-on-one conversation about what the issue is. Giving the customer the understanding of what is happening with the PC and suggestions or options of what the next steps are to resolve the issue (example: a bad cable, where can they obtain a new one).
  • Protection Plus does not cover Lightning, Floods, Intentional Damage, etc.
  • Protection Plus is not available to Travel Trailers or Motor homes unless the home is on a permanent foundation
  • Protection Plus is not available to customers with service on piers, boat houses and house boats

Looking for more help?

Contact us through email, live chat, or call us. 

Contact Us


See what Kinetic products are available to you

Enter your address to review products and pricing available in your area.

Already a customer?

See what Kinetic products are available to you.

Enter your address to review products and pricing available in your area.

Already a customer?

Or call to order 1-866-445-80841-866-445-8084 or .

Need help? Call 1-866-445-8084

We still can�t find your address. Contact us to see if you�re in our service area.

Contact us now to find out if you're located in one of our service areas.

Do we have this right?

Pick the correct address from this list to see the best deals available , or use that address.

Or call to order 1-866-445-8084 or .

We are experiencing technical difficulties but our team is currently working to resolve it.

In the meantime, please call 1-866-445-80841-855-314-1951 for immediate assistance.

Your address qualifies for a special deal!

Receive a $100 Kinetic Visa® prepaid card when you call-in and order* today.

* For call-in orders only. Requires Internet purchase. Local, State, or Federal government accounts are not eligible. Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply.

Change the address

FIBER is now available to your area.

Promo Month