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Kinetic Secure Package Requirements

  • Customers must subscribe to a Windstream Internet plan.

  • Customers must have a compatible Kinetic Gateway.

  • Customers must download/install Go Kinetic to access of their new Internet Security product. Note: Go Kinetic is also required for Kinetic Wi-Fi Manager

  • Customers must download the standalone Kinetic Secure app available for Mobile and Desktop in order to access their new Internet Security OTG product.

  • Premium Tech Support will be able to resolve most of customer PC problems remotely through their Internet connection and over the phone. Because we are a remote service, we do not go into the home to do repairs.Examples of what is not included are:Failed/Broken Hard Drives

  • Adding more RAM

  • Cracked Motherboards