All Kinetic Secure packages (Connect Secure, Self Secure, Total Secure) include Premium Technical Support (PTS).  This service is beneficial to customers that require connectivity assistance with Wi-Fi devices ranging from PCs/laptops, Smartphones, Tablets, TVs, gaming devices, peripherals/printers, NEST, RING and more.  PTS also provides technical assistance to all connected devices in the home as well as virus and malware removal.