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    Premium Technical Support

    Premium Technical Support provides unlimited 24/7 access to Kinetic’s expert technology desk to solve PC problems. This service is a part of the Kinetic Secure solution keeping customers connected, protected and supported.

    Upon purchase, you will receive a new service consult. A Premium Technical Support agent will assist in setting up your new Kinetic Secure solutions and share best practices on passwords, device management and more to help ensure that you and your family’s online experience is proactively protected.

    Expert technical support can solve PC issues such as:

    • Setting up a new PC and transferring files

    • Restoring your slow PC so it runs like new

    • Setting up a wireless network

    • Solving Windows problems

    • Fixing virus, spyware and security issues

    • Connecting your digital cameras, iPods or printers

    • Installing new software

    • Providing technical advice when buying new technology

    Our Kinetic experts also assist with Wi-Fi connected device issues including:

    • Smart device support such as hubs, thermostats, door locks, sensors, cameras, wearables, lighting, TV’s and more

    • Standard device support such as wireless PC/MAC, printers/scanners/faxes, wireless mouse/keyboards, external drives, webcams and more

    Remote assistance is provided via Log Me In.

    Log Me In System Requirements:

    Customer Desktop Device System Requirements

    Technicians using LogMeIn Rescue can provide remote support to computers meeting the following system requirements:

    • Windows 11, Windows 10 version 21H2 or later, Windows 8.1

    • Apple Macintosh OS 12 (Monterey) or later

    • iOS 16 or later

    • Android 10 or later

    • For optimal performance, the customer should be connected to the Internet via a broadband connection (T1, cable modem, ISDN, or DSL); 28K dial-up is also supported

    • 100MB, plus an additional 20MB of memory for each remote-control session (Technician Collaboration can cause simultaneous remote-control sessions on the customer device)Note: The Log Me in Technician Console **cannot **remote access mobile devices running iOS or Android at this time.

    Subscribers can call 1-800-347-1991 to reach a Premium Technical Support agent.

    Learn more about the Kinetic Secure packages.

    DSL Promo Price: Customer will receive highest bandwidth DSL service that Kinetic can then provide at the address for $44.99/mo. for twelve (12) months with AutoPay; customer will see a line-item charge for DSL at $59.99/mo., a $5.00/mo. AutoPay credit, and a $10.00/mo. Promo Credit on their bill each month. Register for AutoPay though the Go Kinetic Portal or by calling a service representative at 877-807-9463. If customer is not registered for AutoPay, customer will be charged $49.99/mo. without the AutoPay credit. After the advertised rate period, DSL service will be charged the then current DSL rate for continued service and future rate increases may be applied. Customer may cancel at any time. Home Phone service not included in price. Customer is responsible for payment of applicable taxes, fees, and surcharges, as these are not included in promotional or standard rates. Additional restrictions may apply.

    Kinetic by Windstream: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1 Gig upload speed, which is more than 25x faster upload speed than the best advertised 1 Gig cable internet speed, which has 30-35 Mbps upload speed as of June 2024.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Whole Home Wi-Fi Set Up: Whole Home Wi-Fi installation involves Kinetic connect the Kinetic Gateway (modem), Wi-Fi extenders (as needed), & Wi-Fi capable devices to the home's network.

    Whole Home Wi-Fi: After the first month, the standard rate for Kinetic Wi-Fi Gateway is $10.99/month. Kinetic Fiber customers may receive up to 3 Kinetic Wi-Fi Extenders for $4.99/month. Kinetic DSL customers may receive up to 3 Kinetic Wi-Fi $10.99/month. Each additional Kinetic Wi-Fi Extender is $10.99/month. Taxes, fees, and surcharges are applicable. Other restrictions may apply. An Internet Activation fee and a Professional Installation fee may apply. At the time of installation, Kinetic Wi-Fi Gateway will be configured to provided the fastest connection then available; individual device connections speeds will vary due to a number of factors including, but not limited to; number of concurrent users and device limitations.

    *Reward Card Offer: Value of Reward Card varies based on broadband speed selected; not all broadband speeds qualify for a Reward Card: $100 for 1 Gig Service, and $200 for 2 Gig and up Service.

    Kinetic Reward Prepaid Mastercard: After eligibility has been confirmed by Kinetic, which is determined in Kinetic's sole discretion, customers will receive a redemption email and can choose immediate electronic delivery or a physical card by mail. If physical card delivery is selected, a $3 shipping and handling fee will be deducted from the amount of the card and the card will ship within 5-7 business days. There is a maximum of one prepaid card per household. Use your card anywhere Mastercard is accepted in the U.S. This card is issued by The Bancorp Bank, N.A., pursuant to license by Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A.; Member FDIC. This is not a gift card. This card is issued for loyalty, award or promotional purposes.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

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