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    How do I connect my wireless router?

    For any router, you first want to make sure that it’s connected to power with the supplied power cord.

    DSL Internet

    Fiber Internet

    Indoor ONT

    • Ensure the ONT is also connected to power with the supplied power cord.

    • The fiber line coming from your house will connect to a port designated for the fiber line.

    • On the ONT, locate the LAN port and connect an ethernet cable to it.

    • Take that same ethernet cable and attach it to the WAN port on your modem.

    Outdoor ONT

    • Connect the ethernet cord to the wall jack where the ONT connects to.

    • Connect the same ethernet cord to the WAN port on the modem.

    Cable

    • Screw the coax cable in as tight as possible with your fingers at the wall jack and the modem.

    • If you received a second box from Kinetic, this second box will be your router.Make sure the router is also connected to power with the supplied power cord.

    • The included ethernet cord will plug into a LAN port on both the modem and the router.

    • Connect the PoE Power Injector to power with the supplied cord.

    • The cord from your wall will connect to the Power Injector in the PoE Port.

    • An ethernet cord will connect in the LAN port on the Power Injector and the WAN port on the modem.

    Kinetic: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1,000 Mbps upload speed, which is nearly 30X faster than the best advertised cable internet speed, which has 200 Mbps upload speed.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

    © 2024 Windstream Intellectual Property services, LLC. All Rights reserved.

    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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