If you are receiving an "Authentication Required" message when you try to get on the Internet, follow the outlined steps to resolve the issue.
- Type 192.168.254.254/resetrouter.html in your Internet address bar and click on the 'Reboot' button.
- You will see a message informing you that your DSL router is rebooting. Follow the provided instructions and close your router window and wait 2 minutes before re-launching your High-Speed Internet browser.
- You also have the option of unplugging the power cord from the back of your modem and waiting 10 seconds before plugging it back in.