What do I do when I receive an Authentication Required message?

If you are receiving an "Authentication Required" message when you try to get on the Internet, follow the outlined steps to resolve the issue. 

  1. Type 192.168.254.254/resetrouter.html in your Internet address bar and click on the 'Reboot' button.
  2. You will see a message informing you that your DSL router is rebooting. Follow the provided instructions and close your router window and wait 2 minutes before re-launching your High-Speed Internet browser. 
  3. You also have the option of unplugging the power cord from the back of your modem and waiting 10 seconds before plugging it back in. 

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