What determines where the Internet thinks my location is? / What is geolocation?

Geolocation is the process or technique of identifying the geographical location of a person or device by means of digital information processed via the Internet. There are several companies/entities that manage IP geolocation databases which keeps track of IP addresses and track what area they are or were being pulled from.  
How is geolocation used? 
1. Streaming local content. Many streaming services (Ex: Hulu, Sling Box, Roku, Playstation Vue). allow the streaming of local content. They often use a combination of geolocation and their own tools to determine a user’s location. 
2. Online searches. If you search for “burger joint” geolocation is used to identify your geographical location to give you results in your area.  
3. Advertising. Your local businesses and storefronts often want to advertise to people in their area who are physically close to their locations. Political ads may want to target different areas with different messages as they see fit. 
Problems with geolocation? 
You could be inconvenienced with not being able to see local content when streaming, and or your searches and advertising won’t target your actual location.  
How do I fix geolocation issues? 
1. If you have a dynamic IP address, you can try to power off your connecting router or modem for a half an hour, or overnight, and plug it back in to attempt to get a different IP address. Check your IP address before and after doing this (https://www.whatismyip.com/) so you can see if it had changed.  
2. Through the content provider, check for an option to manually specify your location. 
3. Reach out to the content provider to request they set your location on their end in their system. Ideally if this is on an account you log in with, they can attach your location to your account.

Looking for more help?

Contact us through email, live chat, or call us. 

Contact Us


See what Kinetic products are available to you

Enter your address to review products and pricing available in your area.

Already a customer?

See what Kinetic products are available to you.

Enter your address to review products and pricing available in your area.

Already a customer?

Or call to order 1-866-445-80841-866-445-8084 or .

We still can�t find your address. Contact us to see if you�re in our service area.

Contact us now to find out if you're located in one of our service areas.

Do we have this right?

Pick the correct address from this list to see the best deals available , or use that address.

Or call to order 1-866-445-8084 or .

Sorry! We are experiencing technical difficulties but our team is currently working to resolve it.

If you need immediate assistance, please call: 1-866-445-8084

FIBER is now available to your area.

Promo Month