Are third-party broadband DSL modems compatible or supported by Windstream Internet?

Windstream offers very limited support for broadband DSL modems not issued by Windstream. We cannot guarantee these modems will be compatible with our Central Office equipment. When encountering technical difficulties with your broadband service in conjunction with a non-Windstream modem, our technicians can make sure to see if the DSL signal exists at the Network Interface Device (NID). Windstream cannot provide technical support or assistance in setting up a non-supported DSL modem and recommends in calling the modem's manufacturer for further assistance. When you call the modem's manufacturer, please provide them with the following information:

Former CTC Customers
Type of Connection: DHCP
VPI/VCI: 0/35

Non-CTC Customers
Type of Connection: PPPoE
VPI/VCI: 0/35
Authentication: PAP

For a PPPoE configuration, your Internet username and password is typically the only required information.

If you are interested in subscribing to Windstream service but would prefer to use your own modem, please contact us at (800) 347-1991.

How Can We Help You?

Search our article database to find answers to your question.

close

Discover the Services We Can Bring to You

Existing customer?

Sign in to use your current address.

New to Windstream?

Enter your address to see everything we have to offer you.

Need assistance? Call 1-866-819-1239 or Chat Now.

Discover the Services We Can Bring to You

Please enter your address to see services available in your area

Please try again.

Please try again, or

Need assistance? Call 1-866-819-1239 or Chat Now.

Sorry, we're having trouble locating

To ensure you’re in a Windstream service area, please speak to one of our representatives.

1-866-819-1239

or Chat Now.

You can also enter your address again or view other carriers in your area.

Sorry, we're having trouble locating

We found these potential matches. Is one of them yours?

Use This Address

Want to make a change?

Try Again

Want to make a change?

Try Again

Need assistance? Call 1-866-819-1239 or Chat Now.