Are third-party broadband DSL modems compatible or supported by Windstream Internet?

Windstream offers very limited support for broadband DSL modems not issued by Windstream. We cannot guarantee these modems will be compatible with our Central Office equipment. When encountering technical difficulties with your broadband service in conjunction with a non-Windstream modem, our technicians can make sure to see if the DSL signal exists at the Network Interface Device (NID). Windstream cannot provide technical support or assistance in setting up a non-supported DSL modem and recommends in calling the modem's manufacturer for further assistance. When you call the modem's manufacturer, please provide them with the following information:

Former CTC Customers
Type of Connection: DHCP
VPI/VCI: 0/35

Non-CTC Customers
Type of Connection: PPPoE
VPI/VCI: 0/35
Authentication: PAP

For a PPPoE configuration, your Internet username and password is typically the only required information.

If you are interested in subscribing to Windstream service but would prefer to use your own modem, please contact us at (800) 347-1991.

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