How do I change the wireless password on my 2-wire modem?

The below information is for customers who purchased a white, 2-Wire Modem (WITH Windstream logo).

Note: If your logo fits one of the descriptions below, click here for appropriate instructions and information.

  1. Black wireless modem (WITH OR WITHOUT Windstream Logo)
  2. White wireless modem (WITHOUT Windstream Logo) 

A default wireless password is assigned to each modem and is located on the side near the bottom. The password has brackets around it and will look like this: [xxxxxxxxxx]. 

To change the wireless password on your 2-Wire Modem, follow the steps below.

Note: You must do this from your Windstream connection. It cannot be done from a remote location.

  1. Go to to change the name of your network on your 2-Wire Modem.
    • When prompted for username and password, use ‘admin’ for both.
  2. Click on ‘Home Network’ 
  3. Click on 'Wireless Settings'
    • In the ‘Wireless Security’ section
      1. Select the ‘Use custom pass phrase’ option and
      2. In the 'Key' box type the pass phrase you want to use. (The pass phrase should consist of 10 numbers.)
  4. ​Step 5: Click on the 'Save' button.

Your new 2-Wire Network Password has been saved. Write down your wireless network name and password and store in a safe place. You will be asked to enter for your password when you connect to your wireless network


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Call (866) 819-1239 to order by phone.

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