Many connectivity issues can be resolved by simply turning off your equipment and resetting it through a process called “power cycling.” Power cycling your modem simply means you are resetting your network hardware to the factory default settings. Think of it like you would a car, this is just like getting your oil changed. Watch this short video or scroll below for step-by-step instructions to see how this simple reboot can make a huge difference in your Internet speed and performance.
- Shut down your computer.
- Unplug the black power adapter from your modem.
- Wait 15 seconds then plug the cord back in. Make sure the power light is on.
- The DSL and Internet lights should begin flashing then turn solid green. Note: This may take a few minutes depending on the speed of your connection.
- Re-start your computer and open your browser.
Performing these simple steps should restore and improve your High-Speed Internet connection.