How do I power cycle my modem?

Many connectivity issues can be resolved by simply turning off your equipment and resetting it through a process called “power cycling.” Power cycling your modem simply means you are resetting your network hardware to the factory default settings. Think of it like you would a car, this is just like getting your oil changed. Watch this short video or scroll below for step-by-step instructions to see how this simple reboot can make a huge difference in your Internet speed and performance. 


  1. Shut down your computer.
  2. Unplug the black power adapter from your modem.
  3. Wait 15 seconds then plug the cord back in. Make sure the power light is on.
  4. The DSL and Internet lights should begin flashing then turn solid green. Note: This may take a few minutes depending on the speed of your connection.
  5. Re-start your computer and open your browser.

Performing these simple steps should restore and improve your High-Speed Internet connection. 

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