Kinetic Cable TV Support

Where can I find the Kinetic Cable TV channel lineup?

Big Canoe channel lineup Bolivar and Stockton channel lineup Cleveland channel lineup Commerce channel lineup Cornelia channel lineup Dahlonega channel lineup Dawsonville channel lineup Helen channel lineup Hiawassee, Blairsville and Hayesville channel lineup Lexington, S.C. channel lineup... Read More...

Kinetic Cable TV Customer Service

North Georgia: (800) 345-3874 Lexington, N.C.: (800) 345-3874 Montezuma, Iowa: (800) 345-3874 State College, Pa: (800) 880-4570 Windstream MDU: (866) 454-1986 Read More...

A/B Switch

Cable customers have the option of adding an A/B switch to their television and cable equipment. An A/B switch allows you to receive off-the-air local broadcast television stations or signals not carried on cable via your antenna. A/B switch kits are available from various independent retail vendors Read More...

Bad Check Policy

A fee of will apply to any returned checks. If payment is not made and the account is delinquent, the account will be disconnected and a reconnect fee will apply. Read More...

Billing Procedures

Cable services are billed one month in advance. Partial month charges will be included on your bill if you add or change services between billing dates. Customers agree to pay us monthly by the payment due date as shown on their cable bill and for any administrative fees due to late payments or... Read More...

Cable TV Converters

We can provide you with a converter box or digital receiver if your TV set cannot receive all cable channels on the Basic or Expanded Basic line-ups. (A monthly fee will be assessed for the use of this box.) Additionally, converters and remotes with basic functions and features are available from... Read More...

Cable TV Protection Plus Coverage

Windstream Cable Television is responsible for all cable wiring up to 12 inches beyond the grounding point normally located or installed on the outside of the customer's residence. The customer is responsible for cable wiring from that point. A large percentage of trouble reports are caused by... Read More...

Complaint Procedures

If you experience a problem, please follow the steps outlined below: First, contact our customer service center or retail store and tell us about your problem. If your problem concerns the signal quality of your cable service and we cannot resolve it over the phone, we will immediately schedule... Read More...

Equipment

The procedure you will need to follow to get the most from your cable service will depend in part on the features built into your TV and other video equipment. The viewing capabilities or setting you select on your equipment can also determine the quality of video and audio you receive. Read More...

Equipment Policy

Equipment installed by your cable company, placed under, over, on or about your home or property in connection with the delivery of service, is the property of the cable company. Rented digital receivers that are provided to customers, if necessary or requested, are the property of the cable... Read More...

Late Fee

A late fee will apply to all accounts not paid by the due date stated on your cable bill. Read More...

Non-Pay Reconnect Policy

Once an account has been disconnected for non-payment, the total amount due on the account must be paid in order to reconnect service. In addition, payment of a reconnect fee is required at the same time. The amount due and the reconnect fee must be paid in full before service is reconnected. In... Read More...

Outages and Service Interruptions

We will normally respond to service interruptions (outages) and other service problems as soon as possible, and normally within 24 hours from the time we are notified of an interruption. We will normally respond to other non-outage service problems by the next business day. For outages beyond our... Read More...

Parental Control

If you desire channel blocking or parental control to prevent children in the household from viewing some channels or programs, your TV set may provide parental control. If your TV set does not accommodate parental control, in most locations Windstream Cable offers a device to block channels... Read More...

Service and Installation Policies

Installation work will be performed on an appointment basis. Appointments are usually scheduled in four-hour blocks during normal business hours. If you have special needs beyond this appointment option, please call us and we will do our best to accommodate you. If our installer or technician is... Read More...

Service and Rate Changes

We reserve the right to change our equipment, prices and/or fees. We also reserve the right to rearrange, delete, add to or change the services provided. In accordance with federal and local regulations, we will notify you in advance of changes in rates and/or services and inform you of the... Read More...

Service Call Policy

Windstream Cable Television will maintain all the outside wiring that we have installed free of service charges. A service charge will apply for repairs to inside wiring or customer modifications to our wiring. A charge may also apply for repairing wire/cable damaged by the customer or by others... Read More...

Subscriber Privacy Notice

Section 631 of the Cable Communications Policy Act of 1984 ("Cable Act") requires us to inform you of the following matters: Collection The Cable Act requires us to inform you of the nature of personally identifiable subscriber information that we collect and of the nature of the use we make of... Read More...

Termination of Service

Unless a contractual agreement for cable services is in place, you may cancel your service at any time by calling our customer service center or retail store. Please do not write disconnect requests directly on your bill. We reserve the right to terminate your service if you fail to pay your bill... Read More...

Theft of Cable TV Service

The 1984 Cable Act, as amended by the 1992 Cable Act, was enacted by the U.S. Congress and created both civil and criminal penalties against manufacturers, suppliers and users of unauthorized cable devices. This federal theft-of-service law supplements any existing state or local laws. The... Read More...

Troubleshooting

If you experience problems with your television reception, keep in mind that it may or may not be related to your cable TV service. If the problem is only on one channel, it is probably just a temporary transmission problem with that particular network. If the problem affects more than one... Read More...

Visually Impaired

Windstream offers audible navigation to help our Kinetic Cable TV customers with visual impairments more fully enjoy the television viewing experience. Audible navigation announces various on-screen text typically displayed on the TV within the guide or menu functions. For example.... Read More...

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