Outages and Service Interruptions

We will normally respond to service interruptions (outages) and other service problems as soon as possible, and normally within 24 hours from the time we are notified of an interruption. We will normally respond to other non-outage service problems by the next business day. For outages beyond our control (such as natural disasters or severe weather-related problems), we will respond as promptly as possible.

We work to ensure trouble-free reception, but from time to time equipment failures can occur. Generally, it is our policy to issue a credit, upon request, for service interruptions greater than 24 hours. Windstream Cable Television customer service representatives are available during normal business hours, and after-hours emergency reporting service is available 24 hours a day. Please call us in a timely manner when you notice a problem. We will not issue credit for service interruptions if we are not notified promptly or for situations beyond our control.



close

See what Kinetic products are available to you

Enter your address to review products and pricing available in your area.

Already a customer?

Sorry, we can't seem to find that address.

Please enter your address below so we can show you all of the best deals in your area.

Need help?
Call 1-866-819-12391-866-819-1239 or Chat Now.

It looks like Windstream isn't available for this address.

Contact us now to find out if you're located in one of our service areas.

Do we have this right?

Pick the correct address from this list to see the best deals available , or use that address.

Need help?
Call 1-866-819-1239 or Chat Now.