Kinetic TV Support

How do I change my TV screen resolution?
To change the display format: Press MENU on your set-top box remote control. Use the RIGHT ARROW button to select SETTINGS on the horizontal menu bar. Select SYSTEM OPTIONS, and then scroll to SELECT SCREEN ASPECT RATIO AND HIGH DEFINITION press the OK button. Select Screen aspect ratio and high... Read More...
Is Kinetic TV available in my area?
Kinetic TV is currently available to certain households in Lexington, Ky., Lincoln, Neb., Sugar Land, Texas, and 13 communities across North Carolina: Albemarle Badin China Grove Concord Harrisburg Hemby Bridge Indian Trail Kannapolis Matthews Mooresville Mt. Pleasant New London Oakboro Waxhaw... Read More...
How do I add, upgrade, or downgrade services?
To add new Kinetic services, please click here to check your availability, visit your local retail store, or call Windstream Care at 800-347-1991.  To make changes to your existing Kinetic services please visit your local retail store, or call Windstream Care at 800-347-1991. Read More...
What is included with the free Kinetic Professional Installation?
All Kinetic installations will be professional installed by a Windstream technician. While at the home, the tech will perform the following steps: Install Kinetic service, all receivers Program the Kinetic remotes to work with the customer’s TVs Provide an overview of the Kinetic remote Provide... Read More...
Where can I find the Kinetic channel lineup?
Kinetic North Carolina channel lineup Kinetic Sugar Land channel lineup Kinetic Lexington channel lineup Kinetic Lincoln channel lineup Read More...
Can I control live TV?
Use the same playback control buttons that you use to pause, fast-forward, and rewind recorded TV, you can control television programs that are currently showing in real-time.  On your remote, press the "PAUSE" button to pause the program for up to 90 minutes.  Press the "PLAY" button to resume... Read More...
How do I customize my channel lineup?
You can use the Customize Channels Settings screen to determine which channels appear in the program guide. To hide or show channels in the program guide: Press MENU on your set-top box remote control. Use the RIGHT ARROW button to select Settings on the horizontal menu bar. Select CHANNEL... Read More...
How do I access Video on Demand?
There are a few ways to access your Video on Demand. Press ON DEMAND on your remote. Press MENU then VIDEO ON DEMAND. Go to channel 1.  Use the arrows on your remote to browse shows by genre - even select by subcategories. Select the video you want to rent, and press OK. Rental cost and duration... Read More...
How do I access Pay Per View?
There are a few ways to access Pay Per View. Try one of the options below: Go to channel 101 (SD), 102 (SD) or 1101 (HD). On the remote, press ON DEMAND, which will bring up the video store, using the ARROW keys scroll to EVENTS, then use the ARROW keys to view various events. Press MENU, using... Read More...
How do I set my favorite channels?
The guide will only display channels that are included in your favorites. Press MENU. Use the arrow keys to select SETTINGS then press OK. Select TELEVISION and then press OK. Select SET UP FAVORITES and press OK. You will see a list of channels with boxes next to them. Use the UP and DOWN... Read More...
What is Kinetic on the Go?
Kinetic on the Go lets you watch select Kinetic programming without your TV. With Kinetic on the Go, you can view available episodes of favorite shows, full length movies, and live news and sports on your tablet, smartphone, laptop and computer. Kinetic on the Go is included at no extra cost on... Read More...

Troubleshooting

How do I fix picture problems?
Try these steps: Check other channels to make sure this issue is not isolated to one channel. If it is just one channel, it may be coming from the channel source and not your Kinetic system. Check the cables from your receiver to your TV and the cables coming into your receiver. Are they snug... Read More...
How do I fix sound issues with my Kinetic TV service?
Whether your volume is stuck on mute, audio just doesn't sound right, or your home theater system is quiet we can help you diagnose and fix your problem. Make sure the mute button has not been pressed, or that the volume has not been turned down on both your TV and your Kinetic remote control... Read More...
I am not receiving any High-Definition programming
Determine if HD is being received on any other TVs. If HD is received by other TV's, please ensure you are using the cable type that supports HD programming on the TV not receiving HD. Note: HD is supported only via HDMI or Component (red/green/blue) cable. If HD is being watched on other TVs, or... Read More...
My Kinetic remote is not working with my TV
Verify that the TV is on. Verify that the remote control is in STB mode. Verify that there are no obstructions between the remote control and the wireless receiver. Aim the remote control directly at the wireless receiver front panel, not the TV or VCR. The angle between the remote control and... Read More...

DVR

What is Whole Home DVR?
Windstream’s Whole Home DVR functionality allows you to watch and record multiple shows at once with a single DVR. You can start a recorded show in one room, pause it, and finish it in another room. You will even be able to pause Live TV from any room in their home. One DVR receiver with whole... Read More...
How do I record a program?
Press the GUIDE button. Scroll through the guide until you find the show you wish to record. Ensure you are on the program you wish to record in the guide. Press the RECORD button. A red dot should appear to indicate you are recording that show. If the program is a series, press RECORD a second... Read More...
Can I record an entire TV series?
To schedule a recording from the Guide Screen, press the GUIDE key on your remote control. (You can also press the MENU key on your remote control and select LIVE, then GUIDE.)  Use the ARROW keys on your remote control to navigate the Guide and highlight a program of the series you want to... Read More...
How do I schedule recordings?
Press the GUIDE button. Scroll through the guide until you find the show you wish to record. Ensure you are on that program in guide. Press the RECORD button. A red dot should appear to indicate you are recording that show. If a series, press RECORD a second time to record the series. Note: Then... Read More...
How do I watch a recording on my DVR?
Access recorded Shows by pressing RECORDED TV. Using the arrow keys, select the show you want to watch, press OK. Select PLAY and press OK. Note: Recorded programs previously watched will appear in your recordings section in italics. Read More...
Can I record more than one program at a time?
Yes, you can watch or record up to 4 shows simultaneously. Read More...
How do I delete a recording?
To delete a recorded program using the menu, press RECORDED TV on your remote to see the Recordings screen for a list of recordings. You can use the RIGHT and LEFT arrow buttons to view the list by DATE or TITLE. Use the UP and DOWN ARROWS to scroll through the list and select the program you'd... Read More...
How do I cancel a series recording?
To cancel a scheduled series recording using the RECORDINGS menu, press RECORDED TV on your remote. Use the RIGHT ARROW key to select SERIES to see a list of series that are scheduled to be recorded. Use the UP and DOWN ARROWS to scroll through the list and select the series you'd like to cancel... Read More...
How do I cancel a scheduled recording?
To cancel a recording using the RECORDINGS menu, press RECORDED TV on your remote. Use the right ARROW to select SCHEDULED to see a list of scheduled recordings. Use the UP and DOWN ARROWS to scroll through the list and select the program you'd like to cancel. Press OK to make your selection and... Read More...
How many receivers with DVR functions can I have in my home?
You will need one receiver for each TV from which you want to view Kinetic service. You can connect up to 8 TVs total to your whole-home DVR. Read More...

Remote Control

How do I program my Kinetic remote control to the TV?
Power on the TV and point the remote control at it. Press and hold SETUP until the mode key blinks twice. Press the mode key for device you wish to setup. The mode key stays lit. Press the digits corresponding to your device brand listed in the remote guide. If the device powers off, you have... Read More...
How do I order a replacement remote control?
To order a replacement remote control, call Windstream Customer Service at 800-347-1991. Read More...
How do I program my Kinetic remote control to other devices?
Power on the device and point the remote control at it. Press and hold SETUP until the mode key blinks twice. Press the mode key for device you wish to setup (AUX, DVR). The mode key stays lit. Press the digits corresponding to your device brand listed in the remote guide. If the device powers... Read More...
What is Instant Channel Change?
Unlike cable or satellite, where it takes a second or two for the picture to appear when the channel is changed, with Kinetic, the change is virtually instantaneous. Read More...

Parental Controls

How do I set up Parental Controls?
When you first access the Parental controls you will be prompted to create a Personal Identification Number (PIN). This four-digit code can be used to lock or unlock channels.  To Create a PIN: Press the Menu Key on your Remote. Use the right arrow to select the SETTINGS option. Use the Down... Read More...
How do I delete my Parental Control PIN?
Press the MENU key to bring up the main menu. Use the RIGHT ARROW key to select SETTINGS. Use the down arrow to select PARENTAL CONTROLS. Press OK. Press OK on the PARENTAL CONTROLS screen. Enter your PIN number. The Parental Lock settings screen should appear. Use the ARROW keys to select TURN... Read More...
How do I manage my Parental Control PIN?
If a PIN is already set, you must enter the correct PIN to access the screens that enable you to change parental locking settings. To change your PIN Open the Parental Locking Settings screen (Menu - Settings - Parental Controls). Press OK on the PARENTAL CONTROLS screen. You will be prompted... Read More...
How can I lock programs by rating?
Open the Parental Locking Settings screen (MENU - SETTINGS - PARENTAL LOCKING). Press OK on the PARENTAL CONTROL screen. If you already have a PIN, enter it using the NUMBER keys. If you do not have a PIN, use the NUMBER keys to enter a PIN. You will be promoted to confirm your PIN. Use the ARROW... Read More...
How can I lock On Demand rentals?
Open the Parental Locking Settings screen (MENU - SETTINGS - PARENTAL LOCKING). Press OK on the PARENTAL CONTROL screen. If you already have a PIN, enter it using the NUMBER keys. If you do not have a PIN, use the NUMBER keys to enter a PIN. You will be promoted to confirm your PIN.  Use the... Read More...
How do I view locked programming using my Parental Control PIN?
When you tune to a currently playing locked program, the locked program screen appears. To unlock a locked program When you see the locked program screen, press the OK button on your remote control. Enter the correct four-digit PIN at the prompt. This PIN was set by the person who configured... Read More...
How do I temporarily turn off Parental Controls?
You can temporarily disable your Parental Control settings to watch your full range of channels. Parental Controls can be enabled again when you are finished. If you have On Demand rentals locked using Parental Controls, you will still have to enter your PIN to view or purchase a program. To... Read More...
How do I delete Parental Control settings?
To turn off parental locking completely and eliminate your PIN Open the Parental Locking Settings screen (MENU - SETTINGS - PARENTAL LOCKING). Press OK. You will be prompted to enter your PIN. Use the ARROW buttons on your remote control to select TURN OFF LOCKING, and then press the OK button... Read More...

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