My Kinetic remote is not working with my TV

  1. Verify that the TV is on.
  2. Verify that the remote control is in STB mode.
  3. Verify that there are no obstructions between the remote control and the wireless receiver. Aim the remote control directly at the wireless receiver front panel, not the TV or VCR.
  4. The angle between the remote control and the wireless receiver may be too large. Stand in front of the wireless receiver and not too far to either side.
  5. Press and release operation keys one at a time, firmly and deliberately.
  6. Try changing channels using the buttons on the wireless receiver front panel.
  7. Check the batteries in the remote control. Install new batteries if needed.
  8. If you have multiple TV in your home, ensure you have the correct remote for that particular TV.
  9. If still having issues, call Windstream Customer Support at (800) 347-1991.

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