How do I view locked programming using my Parental Control PIN?

When you tune to a currently playing locked program, the locked program screen appears.

To unlock a locked program

  1. When you see the locked program screen, press the OK button on your remote control.
  2. Enter the correct four-digit PIN at the prompt. This PIN was set by the person who configured parental locking.
  3. Use the ARROW buttons on your remote control to move to the unlocking option you want, and then press OK to unlock the program.

Note you can unlock the TV for 4 hours or you can Reset all parental locks (which allows you to delete the PIN and stop using parental locks).

How Can We Help You?

Search our article database to find answers to your question.

close

Discover the Services We Can Bring to You

Existing customer?

Sign in to use your current address.

New to Windstream?

Enter your address to see everything we have to offer you.

Need assistance? Call 1-866-819-1239 or Chat Now.

Discover the Services We Can Bring to You

Please enter your address to see services available in your area

Please try again.

Please try again, or

Need assistance? Call 1-866-819-1239 or Chat Now.

Sorry, we're having trouble locating

To ensure you're in a Windstream service area, please speak to one of our representatives.

1-866-819-1239

or Chat Now.

You can also enter your address again or view other carriers in your area.

Sorry, we're having trouble locating

We found these potential matches. Is one of them yours?

Use This Address

Want to make a change?

Try Again

Want to make a change?

Try Again

Need assistance? Call 1-866-819-1239 or Chat Now.