My Account and Payments Support

How do I return my Windstream equipment?
To return your Windstream equipment, please contact a customer service representative at 1-866-445-5880. Read More...
Auto Pay
Windstream's Auto Pay is an easy, convenient and secure way to pay your Windstream bill. Auto Pay electronically transfers funds from your checking or credit card account to pay your Windstream bill. No more writing checks, buying stamps, or forgetting your payment. There is no additional charge... Read More...
What is Customer Account Protection Plan?
Windstream provides a free Customer Account Protection Plan (CAPP) to provide increased account security. CAPP will help protect you against unauthorized changes or access to your account. This pass code will be required for any account access or service changes requested by a third party on your... Read More...
Can customers pay a reconnection fee online and be reconnected?
No, if customers are disconnected for non-payment they will need to make a payment through customer care, IVR or a business office to be reconnected. Payments made via our online billing system will post to the account in 24 to 48 hours. As a result, if the customer has been disconnected or if... Read More...
What is Detailed Billing?
Detailed Billing lists your monthly call record in detail – numbers called, call durations, times and dates, air times and long distance charges. You can also have your calls sorted by either phone number or date, for quicker reference. Read More...
What can I expect to see on my first Windstream bill?
Your first Windstream bill will include one-time charges and recurring charges. See the topics below for further information on different one-time and recurring charges that you may see on your bill. Please refer back to this page once your first bill arrives for any questions you may have... Read More...
Is there an early cancellation fee?
No, Windstream does not charge a termination fee in the event you decide to cancel your service. Read More...
What is the Windstream Online Mobile App?
Windstream Online Mobile is a free app for both Apple and Android devices that allows you to access your Windstream account. From the Windstream Online Mobile App, you can make a one-time payment, enroll in auto-pay and manage your auto-pay settings... Read More...
Customer Privacy
Windstream takes your privacy very seriously and does not sell personal information. We are committed to protecting your information and have safeguards in place to do so. You can view our privacy policy at www.windstream.com/About-Us/Privacy-Policy-page/. Does Windstream sell the Internet... Read More...
How do I pay my bill online?
To make a payment online you need to sign in to Windstream Online. Already Have a Windstream Online Account If you have a Windstream Online account, follow these steps to make a payment: Log in to Windstream Online. You will be redirected to your dashboard. Click on Make A Payment. It will... Read More...
I need help reading my bill
Account Summary and Payment Stub 1. IMPORTANT CUSTOMER SERVICE NUMBERS If you have any questions about your bill, please call Windstream Customer Service at one of the numbers listed. 2. ACCOUNT SUMMARY Quickly see the most important billing and payment information here, including previous... Read More...
Vacation Service
Vacation Service allows you to suspend your service for a specified period of time without the hassle of disconnecting your service. You must be on Vacation Service for a minimum of 1 month and a maximum of 12 months. There is no charge to add or remove Vacation Service. Please contact our Sales... Read More...
How do I sign up for or manage text notifications?
To sign up for or manage your text notifications: In the left-hand menu, click My Account. A menu will expand, then click on Notifications > Text Notifications. Under the Manage Phone Numbers heading on the Text Notifications page, there are two buttons which allow you to add or remove a mobile... Read More...
How do I find my PIN?
Your personal identification number (PIN) will appear on your monthly bill until you have successfully registered for Windstream Online. If you are unable to locate a bill, please contact us at (800) 347-1991 to get your PIN. PINs are not given out via online request. Read More...
How do I print my bill?
To print your bill, please follow the below steps: First, you'll need to view your bill. Go to windstreamonline.com and log in to your account. On the left side of the page, under "View & Pay My Bill", click the "View Invoices" option. This will bring up a list of your archived bills each month... Read More...
How can I change the billing address listed on my account?
A change of address can either be notated on the back of your remittance slip that you enclose with your payment, or you can call us at (800) 347-1991. Read More...
Is there a contract?
Windstream does not require customers to sign a contract for High-Speed Internet service. Customers subscribing to DISH services will be held to DISH Network's terms and conditions. Read More...
When will my account reflect my payment?
Online payments made by 1:30 p.m. Eastern Time (ET) on business days will be posted to your account that day. Payments made on non-business days or after 1:30 pm (ET) on business days will be posted to your account the next business day. Read More...
How do I sign up for Windstream Online?
Follow the below steps to register for Windstream Online. You will need the PIN number that is printed on your bill. You can find the PIN number in the upper-left corner of your bill. If you do not have your bill, call Customer Care at (800) 347-1991 and we can assist you. Windstream Online... Read More...
What payment options are available to pay my bill?
Windstream offers several convenient ways to pay your monthly bill. Your Windstream bill payment is due by the date provided on your bill. Late payment may result in additional charge that will be reflected on your next bill. Payment Options Online Go paperless and receive and pay your bills... Read More...

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