Go Kinetic FAQs

What is Go Kinetic?
Go Kinetic is our online Kinetic account management tool and mobile app (previously known as MyWIN). Easily access and manage your Kinetic account information, including viewing & paying your bill, managing your in-home Wi-Fi, chatting with support, and much more!

How do I access Go Kinetic?
Easily create your password by visiting Go Kinetic online at my.gokinetic.com or download the mobile app on the Google Play or the App Store.

How do I create my Go Kinetic account?
Setting up your Go Kinetic password is easy – follow these 5 steps to get started today:
1. Access Go Kinetic online by visiting my.gokinetic.com
2. Enter your Account Number as it appears on your Welcome Email or bill, Last Name, Email Address and Billing Zip Code
3. Click ‘Register’
4. Check your email for an Activation Email to set up your username and password
5. Enter your user information and sign-up information. You’re ready to go!

What can I do with Go Kinetic?
Go Kinetic brings account management right to your fingertips. Accessible online at my.gokinetic.com or via the Go Kinetic mobile app, you have the freedom and ability to view, update and manage your Kinetic by Windstream account online with ease – anytime, anywhere. With Go Kinetic you can:

  • View and pay your bill online
  • Live chat with support
  • Track your order & support requests
  • Easily manage your Wi-F password, access and more
  • Get the latest in special offers

How is Go Kinetic different from MyWIN?
Go Kinetic offers the same functionality and features as MyWIN, just with a slightly refreshed look and feel. You can still access and manage your Kinetic account online. View and pay your bill, live chat with support, track your orders, manage your Wi-Fi password, access and much more!

Looking for more help?

Contact us through email, live chat, or call us. 

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Your address qualifies for a special deal!

Receive a $100 Kinetic Visa® prepaid card when you call-in and order* today.

* For call-in orders only. Requires Internet purchase. Local, State, or Federal government accounts are not eligible. Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months; unused funds will forfeit after the valid thru date. Card terms and conditions apply.

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