The first chance to create an email account will take place during the installation of your new service. If you forgot your email address or want to create one, call 800-347-1991.

Usernames: Must contain 3 to 30 letters and/or numbers

Passwords:

Must be at least 8 characters long.

Cannot contain 4 CONSECUTIVE DIGITS FROM THE USERNAME

Cannot contain 4 CONSECUTIVE DIGITS FROM THE CUSTOMERS FIRST OR LAST NAME

Cannot contain 4 CONSECUTIVE DIGITS FROM THE ADDRESS

Cannot contain 4 CONSECUTIVE DIGITS FROM THE PHONE NUMBER

Cannot contain the numbers 123456 in succession

Cannot contain the words Windstream, welcome, password, or changeme.

Must contain 1 capital and lowercase letter.

Must contain 1 number.

Cannot have 4 or more repeating characters (example: Notvalid4444)

Example of Good Password: bYY8LkCY