How do I recover or reset my email password?

Accounts that are inactive (without any Webmail, POP or IMAP activity for 180 days) will move to inactive status after 180 days and not be accessible to the end user. To resolve this, call support at 800-347-1991.

Note: To recover your password, you must have first completed the security questions associated with your account.

To reset your email password, go directly to Manage My Account and skip to step 4 or:

  1. Go to
  2. Click on the My Account & Support drop-down menu.
  3. Click Manage My Account.
  4. Once on the login page, click the "Having trouble signing in?"
  5. Choose one of the options to recover your password, username or email and follow the instructions.
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