Accounts that are inactive (without any Webmail, POP or IMAP activity for 180 days) will move to inactive status after 180 days and not be accessible to the end user. To resolve this, chat with us in the Go Kinetic Portal

1. Login to GoKinetic
2. Click on View and Manage Email
3. Select Forgot Your Password or Need to Reset It? Or Email Identity Dashboard
4. Follow the prompts on the screen to create a new password

OR

Go directly to windstream.net click Email on the top right of the menu bar and follow the prompts on the screen to reset your password.