Who is eligible for me to refer to Kinetic?

Anyone you know in Kinetic service areas who may have an interest in purchasing Kinetic residential services and is not already a Kinetic customer or actively engaged with Kinetic.

Do I have to be an active Kinetic customer to make referrals & receive rewards?

• Yes, and as long as you are of legal age (at least 18 years or older), and are not a: Windstream employee, Windstream partner, subagent, or distributor, or an employee thereof (“Partner”), or

• The family member of a Windstream employee or Partner (including - spouse, significant other (ex: fiancé, live-in partner)), roommate, or immediate family in relation by blood, marriage, or adopted relative (up to any relation through a common parent – ex: child, sibling, niece/nephew))

• Then you are eligible to participate.

Do I need to know the person I am referring?

While it’s not a requirement, as a professional courtesy Kinetic highly recommends that you know and advise the friends and family you refer to Kinetic.

What if my referral is already in contact with the Kinetic sales team?

Referrals must be a new Kinetic introduction to an eligible individual who is not actively engaged with Kinetic.

How many rewards can I earn?

You can earn up to five rewards per calendar year. You may be required to complete certain documentation to receive your reward, for example, an IRS Form W-9 (if applicable) when your rewards exceed $599 per calendar year.

What are the different ways I can refer my friends?

Once you register in the Go Kinetic portal you will see multiple referral methods on the referral page. You can send an email, post on Facebook and Twitter, share a personal URL with friends or send an SMS text to share your referral code.

What do I receive for each successful referral?

For each successful Kinetic referral, you will receive a $100 Kinetic Reward Card.

Does the person I refer receive anything for signing up?

Yes! Kinetic will reward both you and your friends. Your successful referral will receive our very best offer – our way of saying thanks for joining the Kinetic family!

What is a successful referral?

A successful referral occurs when the eligible person you refer becomes a Kinetic residential customer by ordering qualifying service(s), becomes a Kinetic internet customer, and be in good standing for 45 days immediately following activation. All Refer-A-Friend Program Terms must be met to earn a referral reward.

Which Kinetic services does my referral have to purchase for me to get my reward?

Your friends and family are allowed to purchase and enjoy any Kinetic services; however, they must purchase Kinetic High-Speed Internet residential service for you to qualify for the referral reward.

Once I make a referral, when do I receive my award?

You will receive your reward approximately 45 days after your friend’s Kinetic High-Speed Internet residential service is installed, provided that the Refer-A-Friend Program Terms are met. Fulfillment times are estimates only and not guaranteed.

What if I don’t receive my referral credit?

Customer’s may check the status of their referral by visiting their referral dashboard in the Go Kinetic portal at any time. If you have not received a reward after a successful referral, please call Customer Care at 1-877-401-0895.

Can I track my referrals?

Yes, you will be able to check the status of your referrals on your referral dashboard in the Go Kinetic portal, and you will receive an email update each time the status changes on each of your referrals.

What if my referral does not become a Kinetic customer?

Referral rewards are only issued for successful referrals.

My friends would like to participate in the Refer-A-Friend program. How can they participate?

If you know a current Kinetic residential customer who would like to Refer-A-Friend to Kinetic, let them know they can get their referral code in their Go Kinetic portal today.

What if I have additional questions about the Refer-A-Friend program?

If you have additional questions, please call Kinetic at 1-877-401-0895 and we will be happy to help you.

© 2023 Windstream Services, LLC. All rights reserved. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC. All other marks are the property of their respective owners.