Phone Support

Battery Backup for Windstream Digital Phone Customers

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If your Windstream home phone service is provided over Windstream’s fiber optic network it will require a power source to operate. If there is a power outage your voice services will not work this includes calls to 911. For this reason, you may want to consider purchasing a battery backup unit... Read More...

Can I be excluded from this?

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Since this is a Caller ID overlay service and not a blocking service, there is no opt-out option Read More...

Does Windstream offer International Calling Plans?

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Windstream offers International Calling Plans. To inquire about rates, please contact a customer service representative at 1-866-445-5880. Read More...

Features and Information of Local Phone

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Enclosed are directions for making your services work. Many of these features may be purchased alone or as part of a Windstream package. Some features and services vary by market, so contact a Windstream representative for the features available in your area. Read More...

How do I set up and use Metasphere voicemail on my phone?

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To access the Windstream Voicemail service, you will need to dial the access number provided. You will also need to use the temporary PIN provided for your Mailbox account. When accessing your new Windstream Voicemail for the first time, you will be: Prompted to change your PIN Record your... Read More...

How do I set up voicemail on my home phone?

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Dial your voicemail access number given to you by the Windstream sales representative. Most of our areas allow you to also access your voicemail box by dialing *98 from your phone. Use the specific instructions given to you by your sales representative. You may also call for directions to your... Read More...

How is it determined that a call is SPAM/FRAUDULENT?

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Please see the table Read More...

If a call is marked as “SPAM?” should I answer it?

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When the caller ID is prefixed with “SPAM?” there is a high probability that it is a SPAM call... Read More...

If Windstream knows this is a SPAM/FRAUD call, why is it allowed to call me?

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This is a Caller ID overlay service, not a blocking service Read More...

When someone calls me why is Calling Name showing SPAM or Fraudulent Call?

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Windstream has implemented a Caller-ID SPAM CALL ALERT system which Read More...

SPAM calls are not being marked as SPAM or Fraudulent Call. How can this be fixed?

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Please contact Customer Service and the Representative will open a ticket with the Windstream Helpdesk.... Read More...

Valid calls from known person/business are incorrectly being marked as SPAM or Fraudulent Call. How can this be fixed?

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Please contact Customer Service and the Representative will open a ticket with the Windstream Helpdesk... Read More...

What calling features are included with my long distance service?

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Our Long Distance Service includes our 13 most popular calling features. Calling features include: Caller ID Deluxe – Identifies the name and telephone number of incoming calls Enhanced Call Waiting – Notifies you when someone is calling you while you are on another call. You also have the... Read More...

How do I report that my phone service is not working?

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For prompt attention to your repair issue please call our Repair Department (800) 347-1991 or contact us via email. We are open 24/7 and offer an automated service to report your issue. Read More...
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WINDSTREAM

Kinetic by Windstream provides services to residential and business customers in 18 states focused on providing local connectivity and entertainment.  The Kinetic suite of services including high-speed Internet, streaming TV, phone and security products for homes.  In addition, Kinetic Business by Windstream provides networking, communications and technology solutions including Internet, unified communications, cloud, security and business TV services to small and medium-sized businesses.  

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