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How do I set up and use Metasphere voicemail on my phone?

To access the Windstream Voicemail service, you will need to dial the access number provided. You will also need to use the temporary PIN provided for your Mailbox account. When accessing your new Windstream Voicemail for the first time, you will be:

  • Prompted to change your PIN
  • Record your name
  • Select or record your greeting

After you set up your account, you can access your Mailbox from any phone by dialing the access number and entering your Mailbox number and personal PIN.

Quick Key Reference

In addition to the keys you press to navigate through each of the menus, you can press the following keys at any point to help you when using Windstream Voicemail.

Key Function
8 Wait a while
Pauses all activity for 30 seconds, and then returns you to the beginning of the section you are listening to.
* Back up
This key performs one of two functions, depending on what you are doing at the time. When recording a message or entering numbers, it cancels the current input, and you are prompted to enter the input again. Pressing * repeatedly is one way to cancel operations by working your way back up through the menus until you reach the Main Menu.
# Move on
This key performs one of two functions, depending on what you are doing at the time. When recording a message or entering numbers, # is used to indicate the end of your input. Otherwise, it is used to move forward in a list of options.
0 Get Help
This key plays helpful hints about the Windstream system.

Download the full Voicemail User Guide.


Looking for more help?

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