Reporting your phone service is not working

For prompt attention to your repair issue, you can perform self-service troubleshooting through the Go Kinetic portal. The Kinetic Digital Assistant can also connect you to the correct department via chat if the issue is not resolved via self-service.

If you need to report an issue between the hours of 10pm and 7am any day of the week, you can contact us via email or call our Repair Department at (800) 347-1991.

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