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    Kinetic Voice Manager Features

    The Kinetic Voice Manager is a web interface allowing Kinetic digital voice customers to access and manage select calling features, access contacts and missed calls, and provide enhanced voicemail features. The Kinetic Voice Manager is included, free of charge, to digital voice (VoIP) enabled customers. Login to the Kinetic Voice Manager at voice.windstream.net.

    The following features are included:

    • Voicemail: All voicemail messages are displayed in a list within the Kinetic Voice Manager. Select specific messages to be played in any order, mark messages heard or new, delete and forward messages as needed. The user can also view missed, dialed, received or rejected calls through this voice manager.

    • Voicemail to Email: The Kinetic Voice Manager offers the ability to set up an email address to forward voicemails directly to the inbox. When a voicemail is received, an email will be sent containing a link to listen to the voicemail through the voice manager. The link will require you to log in to the voice manager to retrieve the message.

    • Voicemail Visual: Voicemails can be transcribed to text and read through the Kinetic Voice Manager.

    • Premium Call Forwarding: Never miss a call when away from your home or office by specifying a number to ring whenever your line is called.Immediate forwarding- standard call forwarding feature.

    • No answer- calls are only forwarded if there is no answer after a certain amount of time.

    • Unavailable- calls will forward if you are unavailable due to a power outage or the line is unplugged.

    • Selected callers- calls will forward immediately if caller has been identified in a select caller list.

    Kinetic: Limited-time, non-transferable offer for residential customers that may not be combined with other promotions. Credit restrictions may apply. Subject to availability, Windstream Terms and Conditions, and Windstream Acceptable Use Policy.

    Kinetic Internet: Kinetic cannot guarantee upload or download speeds or uninterrupted, error-free service. Speed availability, capabilities, and provisioning vary depending on several factors: network and terrain conditions; Internet, website, or network congestion; effect of wi-fi use; number of concurrent users; device limitations; and customer location. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Kinetic will provision customer’s location for the fastest speed within the available range, but may be less than the maximum.

    Kinetic Gig Speed Fiber: Kinetic Gig Speed Fiber has up to 1,000 Mbps upload speed, which is nearly 30X faster than the best advertised cable internet speed, which has 200 Mbps upload speed.

    99.9% Network Reliability: Kinetic Network Reliability based on monthly service availability scores from March 2023 to March 2024 as measured by the Windstream Network Operations Center using the formula Available Customer Hours divided by Total Customer Hours (Available Customer Hours plus Customer Outage Hours). Customer Outage Hours does not include planned maintenance, emergency events (hurricanes, winter storms, mass flooding, etc.)

    Equipment: Monthly equipment fees may apply. Kinetic-provided modems are capable of in-home wireless networking but connected devices may experience speeds slower than advertised or referenced in your Internet plan. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.

    Installation/Activation: An Internet Activation fee may apply. Professional Installation may be covered under this fee.

    © 2024 Windstream Intellectual Property services, LLC. All Rights reserved.

    Kinetic and Windstream are registered service marks or trademarks of Windstream Intellectual Property Services, LLC. All other marks are the property of their respective owners.

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