Outages and Service Interruptions
We will normally respond to service interruptions (outages) and other service problems as soon as possible, and normally within 24 hours from the time we are notified of an interruption. We will normally respond to other non-outage service problems by the next business day. For outages beyond our control (such as natural disasters or severe weather-related problems), we will respond as promptly as possible.
We work to ensure trouble-free reception, but from time to time equipment failures can occur. Generally, it is our policy to issue a credit, upon request, for service interruptions greater than 24 hours. Windstream Cable Television customer service representatives are available during normal business hours, and after-hours emergency reporting service is available 24 hours a day. Please call us in a timely manner when you notice a problem. We will not issue credit for service interruptions if we are not notified promptly or for situations beyond our control.