Service and Installation Policies
Installation work will be performed on an appointment basis. Appointments are usually scheduled in four-hour blocks during normal business hours. If you have special needs beyond this appointment option, please call us and we will do our best to accommodate you. If our installer or technician is running late, we will attempt to contact you and reschedule the appointment at a time convenient for you.
Standard installations (those that are located up to 125 feet from our existing distribution system) will normally be performed within seven business days after an order has been placed. If it is determined that a non-standard installation is needed, the estimated cost and completion date will be provided to the customer in advance.
Our technical staff will not enter your home to perform work unless a responsible adult over 18 years of age is present. We have established this policy to protect you and our employees.
Repair and maintenance to the cable lines outside your home and repairs to any cable company-owned equipment are currently provided to you free of charge.